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Frequently Asked Questions
Here are some of the most common questions you may have. If your question can't be found here, feel free to contact us at KeyOfLoves.info@gmail.com!

1. What is a Qipao?
Qipao is a traditional Chinese dress that can be worn for many different occasions. From casual wear to celebrations to even weddings, the designs may be different to accommodate the event but it all comes down to a very long and loving tradition.

2. What is an Ao Dai?
Ao dai is worn by both men and women in traditional Vietnamese culture. It is a two piece set with a long tunic dress with slits on either side paired with complimentary pants.

3. What are your dresses made of?
All of our dresses are made of a high quality mix of nylon and spandex, making it extremely comfortable and silky in texture.

4. What are the shipping costs?
Orders over $100 ship free. If your order doesn't qualify for free shipping, your cost will be calculated when at checkout.

5. Where do you ship from?
We ship from Los Angeles, California.

6. Where do you ship to?
Currently, we ship throughout the United States.

7. Will you eventually ship internationally?
Yes! We are working on this! For now, please subscribe for future notifications!

8. How can I contact you?
Tell us how we are doing or if you have any questions! We'd love to hear from you. You can reach us at KeyOfLoves.info@gmail.com.

9. How do I care for my dress?
The great thing about our dresses is that you don't need to dry clean them! For best results, machine wash cold delicate/hand wash only and hang dry. Please do not put these dresses in the dryer and do not iron them.

10. Is there a return policy?
We are sorry to hear that there are issues with your dress! We are more than welcome to help in solving the matter. If it is due to sizing errors, you may request for an exchange. You will just have to pay for return shipping. If there are any rips or aesthetic issues, please contact us so that we can re-issue your dress. We will provide a free shipping return label if this is the case. For all other inquiries, please email us at KeysOfLoves.info@gmail.com for further assistance. We want for you to be absolutely in love with our Qipao and Ao Dai and strive to make it a wonderful and lasting experience!

11. Do you offer custom made dresses to order?
In the future, we plan on implementing custom made orders. For now, you can view our current selection.

12. I really like a certain product but it is out of stock. What can I do?
Send us an email with the name and color or print of the dress you would like and we will get in contact with you about what can be done!